Frequently Asked Questions

Everything you need to know about shopping with Robert Goddard.

What is your standard delivery timeframe?

We offer standard UK delivery within 3-5 working days. Next-day delivery is also available for orders placed before 2pm Monday through Thursday.

How do I return an item for a refund?

You can return any unworn items with original tags within 14 days of receipt. Simply use our online returns portal to generate a shipping label or visit one of our physical stores.

Are the products sold on Robert Goddard authentic?

Yes, we are an authorized stockist for every brand we carry. All products are 100% authentic and sourced directly from the designers.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for flexible financing.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at the checkout stage.